So I think Cathy deeply confused a Chapters' operator this evening. I suspect as I write this he's telling his co-workers about the deeply confusing phone call he just got.
Here's how it goes.
Back in February we placed a fairly massive Chapters order. It was about 20 books or so. This was due to me getting a lot of Chapters money for my birthday and it being awhile since our last order. So Cathy ordered some of her books, I ordered some graphic novels and we ordered some travel books for Australia. The books were all scheduled to arrive around the 20th of February.
Three of those books arrived very promptly. However, the other 17 were MIA. And by around March 5th Cathy was getting antsy. Chapters tracking information said the books were in Montreal, but it had been saying that for more than 10 days at this point, which is a touch unusual. So she called Chapters to see if they could put a trace on where the books were.
Now, I can't say what happens next is what really happened, but I'd bet money on it. And that is the Chapters operator Cathy was dealing with took one look at our account information, saw how much we spend at Chapters in the run of a year and went "holy crap, let's keep these people happy." So they sent the 17 books that hadn't arrived out yet again. It would be one thing if these were all cheap paperbacks, but at least one of these books was expensive...about $60 (Absolute Batman: The Long Halloween). Yet, Chapters sent it out again without blinking. And they sent it priority post, which is expensive.
So, you know, for a massive, evil small bookstore killing chain, that's a pretty decent response.
Anyway, you can imagine where this is going. On Thursday last week the first box of books finally shows up. Lord knows why it was stuck in Montreal for more than two weeks. I had someone at First Air tell me they had 150,000 pounds of backed up cargo stuck down south waiting to get shipped up. Maybe that box got caught up in that.
Today, the other shoe dropped when the second box of 17 books showed up. For me, this was a mild dilemma. It never was one for Cathy, especially after she checked the Chapters website and discovered you could print a label, attach it to the box and send the books back without any postage cost. However, that was for if you wanted a refund. So to make sure we didn't accidentally get a refund on the books that Chapters never would have come looking for in the first place, she called one of their operators to make sure they didn't accidentally refund us money when we sent back the books.
The operator was that confused he had to put her on hold and see what he had to do because no one had ever called with this kind of request before.
But yes, the books will be sent back over the next day or so. My wife is a more ethical person than me, since I would have been tempted to keep and perhaps resell the books. How many of you would have sent the books back?
All from "No Line on the Horizon" - U2