Given how long it took this story to load I'd say that NorthWest Tel has a few Internet problems.
I understand the challenge of trying to provide Internet service to the north. There are no fibre optic cables to transfer information as there is down south. Everything has to be done using satellite. Using satellite is far more expensive. And with so much demand on the limited bandwidth available it figures that things are slowing down. I think it has slowed down noticeably in Iqaluit during the two years I've been here. And we have some of the best Internet service in Nunavut compared to the restrictions that Qiniq has (it's much slower and has a cap of 2 gigs of bandwidth a month. Well, you can buy more, but it gets ridiculously expensive).
I know high speed is a relatively new concept for the north and I should feel happy that we simply have it. Cathy was still using dial-up when she was in Rankin back in '05. If I still had to use that I would go mad. But companies and government are going to have to step up at some point soon. Because demand is greatly reducing the qaluity of the service available. And really, I know that things cost more in the north...but $80 a month for the speed I'm getting is going further away from a "it's the north" thing to a "this is a bit of a gyp" sort of a thing.